![]() ![]() Click VPN Settings > scroll down to Protocol > select a protocol and try connecting to a location again.Ĭhange your protocol from Automatic to WireGuard or OpenVPN (UDP).Launch Surfshark > click Settings on the left.Here’s how you can change your VPN protocol on Surfshark’s windows app: ISPs in some regions block certain protocols, which means Surfshark won’t connect and can result in connectivity issues on your end. As It is one of the best OpenVPN service provider in UK. Surfshark offers multiple protocols, including WireGuard, OpenVPN UDP, OpenVPN TCP, and IKEv2. If it works, then the problem is certainly with Surfshark, and you will need to try some other steps listed in this article. Now try using the internet again and see if you are able to visit websites. To check that your internet is functioning normally, disconnect Surfshark and quit the service all together from your PC/device. Faulty internet connectionĪre you sure that your internet is generally working fine, or is Surfshark down? Sometimes, the problem isn’t with your VPN client but with your internet service itself. If not, then you will need to renew your subscription before or Surfshark won’t connect. Head over to the Surfshark user panel and check if your subscription is still active. ![]() If that’s the case, you won’t be able to get beyond the Surfshark login screen to log into Surfshark and get the VPN working. Is your Surfshark subscription still valid? It’s possible that you might have run out of the subscription period without realizing it. Test multiple servers and check if the issue persists. To do this, just launch the Surfshark app and choose a server location of your preference. If you’re experiencing slow Surfshark speeds in UK, you can try connecting to a nearby location. If this happens, then you can try connecting to a different server location of Surfshark. Switch serversĪ common reason why you might find Surfshark not connecting is connectivity issues due to server downtimes and technical faults. There are multiple other quick and easy fixes you can try if Surfshark doesn’t work : 1. You can find this option in your device’s network settings.īy following these steps, you should be able to troubleshoot and address any stability issues you’re experiencing with Surfshark on your Windows device. Disabling IPv6 can sometimes help resolve Surfshark proxy connection errors and general connectivity issues with VPN services. Try connecting to a different Wi-Fi network or use a wired connection to see if the Surfshark problems persist. Sometimes, the issue could be related to your current network.
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